Refund Policy

Last updated: 31 August 2026.

14 day guarantee on paid plans

If a paid plan does not work for you, email us within 14 days of the charge and we will refund it in full. You do not have to justify it.

This applies to your first payment on a plan. It is not a way to get a free month every month: repeated sign-up-and-refund cycles on the same account are not covered.

Credits you have already spent

Verification costs us money the moment it runs, so spent credits are not refundable. Within the 14 day window we refund the payment regardless of light usage; if a large part of the allowance has been used, we will offer the unused proportion instead and tell you the numbers we based that on.

Unused top-up credits can be refunded on request within 12 months of purchase.

After the first 14 days

• Monthly plans can be cancelled at any time. Cancelling stops the next renewal and you keep the service until the period you paid for ends. We do not refund part of a month already under way.
• Annual plans are refunded on request for the unused whole months remaining.

Things we will refund without being asked twice

• You were charged after cancelling.
• You were charged twice for the same period.
• A fault on our side made the service unusable for a meaningful stretch of your billing period.

Bought through a marketplace

If you bought through a marketplace or reseller, their refund window and process apply and the refund has to go through them, because that is who took the payment. Tell us anyway and we will help.

How to ask

Email info@sfemailverifier.com from the address on the account, and say which charge you mean. We reply within 2 business days and refunds reach the original payment method within 7 business days, sometimes longer depending on your bank.

Deleting your account

Deleting your account does not automatically trigger a refund, and it removes the records we would need to check the charge. If you want both, ask for the refund first.